Point of sale and revenue management systems expert, Embed, has promoted key personnel to new positions.
Danny Mondragon will now oversees all Embed system deployments, remote or on-site, as Head of Installations.
Mondragon is an eight-year company veteran. He began as an installation technician, so he knows what it takes to get a new site up and running smoothly. He has spent the past three years honing his expertise in the role of Remote Installations Manager. Here, he has earned a reputation for his dedication to customers.
As Head of Installations, he’ll be responsible for ensuring that both on-site and remote installations are completed to customers’ satisfaction and ready to generate profits right from opening day.
New roles for project managers
Two former project managers have assumed newly-created roles.
Salena Cigan is now Embed’s Head of Customer Onboarding.
Cigan has been with the company for just 18 months but already she has made her mark. She shows great aptitude in putting customers first and also managing multiple projects. In her new role, she will focus on enabling customers to have a stress-free experience when partnering with Embed.
She is responsible for managing the pre-installation process from the scheduling of the installation to the shipping of equipment and arranging for customer training.
“My goal is to delight our customers and serve as their advocate,” said Cigan.
Martin Baugh is the new Strategic Partnerships Manager.
Martin Baugh has spent the past five years in various roles at Embed. He will begin his new role as Strategic Partnerships Manager on August 31st. His responsibility will be handling the complex requirements of Embed’s largest accounts. He will also make sure that the company meets the needs of its clients, and exceeds their expectations.
“Martin’s project management skills, his ability to establish trust and relationships with our clients, coupled with his technical and product nous made him the obvious choice for this position,” said Renee Welsh, Chief Executive for Helix Leisure’s Solutions Group.
