Gateway Ticketing Systems provides solutions for the Strong National Museum of Play

Gateway Ticketing Systems UK, a leading provider of admission control systems, has been chosen by The Strong National Museum of Play to provide ticketing and admission control software.

Gateway Ticketing Systems is pleased to announce that it will be responsible for the ticketing and admission control systems at The Strong National Museum of Play in Rochester, New York.

The Strong National Museum of Play is an interactive, collections-based attraction. It explores the history of play and holds collections of pre-1950s Barbie Dolls, video games from the 1970s, board games, and more. Visitors of all ages can play and interact with and revisit toys from other generations. The museum also provides access to online exhibits, curated by its team of historians, librarians, and archivists. These look closer at the history, evolution and cultural effects of play.

A system which allows for growth

The museum was in search of a new ticketing solution, capable of growing and scaling with them. It ultimately chose to move forward with Gateway and their Galaxy software.

The Galaxy software solution will provide ticketing, membership, group sales, retail POS, a counterpoint integration for food & beverage, webstore for eCommerce, kiosks and robust reporting. It will also allow the museum to leverage member entitlements and parking entitlements. Phase 2 of the go-live could include adding Galaxy’s Customer Relationship Management module. The Strong National Museum of Play plans to go live with the Galaxy Product Suite in December 2019.

Enhancing the guest experience

“Our goal at The Strong is to continually enhance the guest experience. Gateway’s robust features and capabilities, particularly with admissions and membership processes, add additional benefits to not only our museum guests but for our staff, as well,” says Malcolm Campbell, Director of Guest Services. “Transitioning our museum store to the same system will also allow us to tie in our offerings more seamlessly, too, which we could not easily do before.”

“We are thrilled to welcome The Strong National Museum of Play into our customer community,” says Michael Andre, President and CEO of Gateway Ticketing Systems. “We are excited to provide the Museum with the tools and services they need to strengthen their operations, while also gaining valuable insight and perspectives from working with the Museum’s knowledgeable team. Customers like The Strong are exactly why we love what we do: Who doesn’t want to help people experience a museum of play?”

Gateway was recently honoured in a local business award. The company was named the 10th best business in Berks County, Pennsylvania. This recognition comes in a list of the county’s top 50 businesses released by the Greater Reading Chamber Alliance.