NetServ, a leading provider of customer feedback analysis, has released its first Attractions Industry Report, thanks to its Tatvam solution.
NetServ is pleased to announce the release of its extensive Attractions Industry Report, produced by its innovative Tatvam solution. Tatvam uses AI to collect and analyze open-ended customer comments from social media, online reviews and survey comments on a daily basis. It then transforms these comments into measurable data and clear insights.
Tatvam enables businesses to respond to customer feedback more efficiently, as they no longer need to spend time collecting and analysing guest comments. By logging into their company portal, operators can access searchable guest comments, seasonal trends and other actionable data. This can then inform business decisions.
The Attractions Industry Report
The Tatvam Attractions Industry Report has analysed more than 200,000 guest comments from attractions across North America during 2019. It shows which topics were trending throughout the year, and which topics had the biggest impact on the guest experience. This comprehensive report shows what guests think about the most impactful topics in the attractions industry.
Tatvam can reveal the truth behind data when it comes to the customer voice and the guest experience. For several years, NetServ has worked alongside attractions to collect, understand and analyse customer feedback. Thanks to this effort, the Attractions Industry Report contains extensive and useful data, which provides value for the whole attractions industry.
As the company continues to grow, it intends for this report to become an annual resource for the industry.
“We’re very excited to be able to provide such valuable insights for the attractions industry,” says Jayashree Mukundan, CEO of NetServ. “This report shows off the extensive work that we’ve put into our solution, and how useful it is for attractions focused on the guest experience. We want this report to be the first of many, and to ultimately provide value for as many attractions as possible through our continued growth in the industry.”
Earlier this year, NetServ also announced that Herschend Family Entertainment is using its Tatvam solution to listen to and act on customer feedback.