The Lucky Eagle Casino & Hotel in the US state of Washington has signed up with Ominico so that it can seamlessly connect its offers and promotions, food and beverage and retail transactions.
Omnico’s cloud-based point-of-sale (POS) and customer engagement platform will be integrated with the casino management system GHS LEEPTM for Casinos. In total, it will be implemented across 55 till points. Lucky Eagle will also integrate the solution into its existing systems such as kitchen management and room charges.
The April 2019 installation of the Omnico platform is expected to provide Lucky Eagle Casino & Hotel with a range of services. They include guest privileges, instant rewards, smart packages, linked and time-limited offers, discounts, loyalty tier benefits and competitions. Furthermore, other added implementations will include a mobile app, order-ahead solutions and full integration with mobile devices and kiosks.
“Selecting Omnico is an important step for us in providing a superior guest experience,” says Lisa Miles, Lucky Eagle Casino & Hotel’s CEO. “Omnico meets all our requirements for a more attractive set of promotions that generate greater revenue and give guests a more rewarding experience.”
The changing expectations of casino guests
Omnico’s collaboration with Lucky Eagle is part of a wider expansion strategy in the US casino industry following its track record in the theme park sector.
“It’s no longer enough to provide guests with simple ways of transacting and engaging with a casino,” says Omnico’s CEO, Mel Taylor. “Guests now expect everything to be integrated and seamlessly connected.”