Premier Rides to provide support as parks plan to reopen

Premier Rides, a creator of landmark rides and attractions, is providing support during the COVID-19 pandemic through its Premier Service division. 

Premier Rides is pleased to announce that its service team, Premier Service, is providing 24-hour service despite the limitations put in place by the coronavirus pandemic. The team is using a variety of technological solutions to provide remote support, with ride rehab video link support, real-time service bulletins and online training.

“The focus of our industry has always been one of providing amazing lifetime memories, says Jim Seay, President of Premier Rides. “We have all faced challenges before, and although this season has been delayed, we are seeing parks start to reopen.  Premier Rides is here to help our clients navigate through these uncharted waters as the reopening process begins to emerge.”

Open for business

To support its colleagues and clients in the attractions industry, Premier Rides has remained open during the crisis.

“As soon as facilities started shutting down, our clients’ focus shifted rapidly to the service side of the business,” says Seay. “And even though the logistics of delivering service has become far more challenging, our team has risen to the occasion and has been both providing global support and expediting shipments of rehab product worldwide.”

While parks around the world are still closed to the public, many are beginning to reopen, or setting out plans to reopen. However, a lot of these parks now have limited staff on-site to assist with these preparations.

“Whether it be support related to maintenance inspections or providing guidance to socially distance riders on an attraction, the Premier Service staff is working to ensure our clients get in business as quickly and as safely as possible so the focus can return to creating lifelong memories of fun,” adds Seay.

Safety and service

Premier Service provides support and service works for both Premier and non-Premier attractions around the world and has 25 years of experience in maintenance and training. Services include ride rehabilitation, safety analysis and modification, spare parts, ride upgrades, and the provision of replacement roller coaster trains.

The team has experience with challenging regulatory environments and is known for its focus on safety and service, which will be key when parks are preparing to reopen.

“Thank you to the global attractions community for coming together,” says Seay. “Thanks to not only the committees in our global and regional associations, but also to the individuals and entities who are working long hours to explore ideas and develop guidelines, technologies, and best practices that have been shared around the world in an effort to ease the challenges of reopening.  We are in this together.”