TOR Systems supports customers through COVID-19 lockdown

TOR Systems, a ticketing and booking specialist, has been helping clients operate remotely during the coronavirus pandemic, thanks to its MaximCloud solution.

TOR Systems is pleased to be providing support to its clients as they cope with the challenges presented by the COVID-19 lockdown. This is through its cloud-based Maxim solution, which allows organisations to work remotely, manage bookings, process refunds and more, despite having to close their doors to the public.

The company has been working on the development of MaximCloud for the past few years and many customers have already been enjoying the system. It provides additional benefits to the previous on-premise Maxim solution. MaximCloud is responsive and can be used on any device, as well as being web-based for ease of use. It also allows for integrated wireless roaming ticketing.

Providing support

TOR recognises that the COVID-19 pandemic has created several challenges for its clients. The team has continued working remotely to provide support during the crisis.

TOR Systems Ticket Scanning

“We were formulating plans before lock-down on ways to help support them through this challenging and unprecedented time, so at the point all of our customers were told to close their doors and head home, to either work remotely, or be placed on the government’s furlough scheme, we were in a place to pro-actively support them,” says Daniel Jordan, Managing Director, TOR Systems.

“We made the decision to offer a cut down version of our cloud solution to those customers that were not able to access their on-premise solution because of remote working capabilities. This enabled our customers to process refunds for customers that had advanced tickets, a major task for many of our customers.”

MaximCloud

MaximCloud provides the best solution for IT teams. It includes many additional features and functionality to maximise commercial opportunities and support operational challenges.

However, the key features of the previous on-premise solution have also been kept. For instance, its unique timeline feature. This is something that will be key with most attractions now having to rely heavily on timed and capacity-driven bookings.

“We received a lot of positive feedback from users of this solution, sighting that not only did it help their customers, but also supported the ‘stay at home to work if you can’ message that the Government has been pushing throughout this period,” adds Jordan.

“As more of our customers reopen to what is now seen as the new normal, we hope the sector will come together and rise to the challenges this difficult time has forced us to deal with.”

Earlier this year, TOR Systems held its annual User Forum, where customers were able to learn about what the company has delivered in the past year as well as finding out about future developments.