A museum professional with expertise in visitor experience and operations, Rachel Mackay is Manager of the Historic Royal Palaces properties within Royal Botanic Gardens Kew.
Mackay is responsible for the day to day management, the sites, and planning for the future of Kew Palace, the Royal Kitchens, Queen Charlotte’s Cottage and the Great Pagoda.
This year, in response to the lockdown, Mackay created The Recovery Room. This is a website resource for her fellow museum and attractions professionals to help them navigate and manage through the impact of Covid-19 crisis. It has a particular focus on operations and has been a vital resource for museum professionals as their sites look to reopen.
During her time on furlough from her role at Kew this summer, Mackay has focussed on helping heritage charities and attractions rebuild and recover from the pandemic. She has provided pro bono consultation services on reopening plans and conducted a Masters research project analysing how museums and cultural organisations in the UK have responded to the pandemic from a crisis management point of view.
Prior to her role at Kew, Mackay was Senior Visitor Engagement Manager at the Natural History Museum. She has a degree in Medieval History from the University of St. Andrews