Gateway Ticketing responded to the pandemic by launching a series of webinars. The online sessions hosted by Randy Josselyn and Matthew Hoenstine quickly became a valued resource for attractions industry professionals.
Offered initially only to Gateway customers, attendance grew as the webinars were opened up to the entire industry. Among the many COVID-related issues addressed have been extending memberships, capacity management, revenue-generating ideas while sites are closed, and retraining staff. In the process, Josselyn and Hoenstine have helped thousands of people and hundreds of attractions navigate the pandemic.
Josselyn, who works with Gateway’s wildlife and conservation clients, previously worked for consultancy Team Trajectory and has direct operations experience from his time with Walt Disney Parks and Resorts and Wild Rivers Waterpark in Irvine, California. Hoenstine, meanwhile, arrived at Gateway after nearly 24 years at Universal Orlando. Both are also active on IAAPA’s Finance and Technology Committee, Josselyn as its chair.