Empathy and the Art of Destinations | Mike Konzen | TEDxGatewayArch

Mike tells us how destination designers use personal experiences, deep empathy for guests, and storytelling to create great experiences . . . and to inspire the next generation of space explorers! Mike Konzen is chairman of PGAV Destinations, a 120 person global creative firm dedicated to enriching lives through beautiful entertainment, cultural, and leisure destinations. Mike has consulted on projects at the Giza Pyramids, Niagara Falls, Universal Studios Orlando, Xi’an Terracotta Warriors Museum, Kennedy Space Center, and many others.