SeaWorld has expanded its inclement weather policy as extreme weather continues across the US and temperatures are expected to rise into the triple digits.
The company’s new ‘Weather-or-Not Assurance’ policy covers a wider range of conditions than ever before and is described in a press release as the most extensive and generous weather policy in the industry.
If extreme weather impacts a guest’s experience in a theme park or their flight plans for an upcoming visit, SeaWorld will invite them back within 12 months free of charge.
Weather-or-Not Assurance covers weather events through every season, including rain, lightning, snow and hail, and extreme heat.
SeaWorld’s new ‘Weather-or-Not Assurance’ policy
It applies when rides are closed for 60 minutes or more due to weather, and if abnormal weather causes early closure or negatively impacts a park’s operating hours.
Additionally, if temperatures reach a heat index of 110 degrees or above, visitors will be eligible for a return visit through the policy.
“In introducing Weather-or-Not Assurance, we are proud to note this is the most generous inclement weather policy in the industry,” said Marisa Thalberg, chief marketing and communications officer of SeaWorld Parks and Entertainment.
“When guests book and look forward to making memories in one of our SeaWorld parks, we want them to feel fully assured that if Mother Nature winds up having other plans that day – even if for as little as an hour – they will be able to come back another day, on us,” she added.
Other brands in the SeaWorld Parks & Entertainment portfolio are also honouring the Weather-or-Not Assurance.
Earlier this month, SeaWorld reported declines in attendance and revenue in its financial results for the second quarter of 2023. The drops have been attributed to adverse weather, including unusually hot and cold weather, rain, and the Canadian wildfires.
