Gateway Ticketing Systems, a leading provider of admission control systems, has appointed Matt Colliniates as manager of customer service.
Customer care is one of Gateway’s key values and Colliniates will play a vital part in the organisation. His leadership of over 20 world-class service team members underscores his strong leadership abilities.
Colliniates joined Gateway in 2015 as a customer service representative and was quickly recognised for his dedication to providing exceptional service to new and current clients worldwide. He has held the position of technical account manager since December 2019 and has continued to develop relationships and implement new strategic processes for some of the firm’s most important partnerships.
These partnerships and his team have advanced significantly over the past four years under Colliniates’ direction, demonstrating his expertise in the field and effective customer relationship management.
Rewarding & promoting employees
Colliniates developed his talents and abilities throughout his nine-year career with Gateway. His extensive experience in providing front-line service to clients in a variety of ticketing departments and as a technical account manager has given him a thorough understanding of client’s requirements. Colliniates’ ability to efficiently manage teams, projects, releases, and partnerships demonstrates his industry expertise and experience.
Chase Mory, director of operations, says: “Gateway has always taken pride in rewarding and promoting its employees. We are pleased to announce the appointment of Matt Colliniates to his newest role as manager of customer service.
“Matt’s unwavering dedication, expertise, and commitment to excellence make him the perfect fit for this role. We have proven that he has the skill set to excel as our new manager of customer service, and we look forward to seeing his positive impact on our team and our valued customers.”
Colliniates adds: “Gateway has been my favorite place to work. I enjoy collaborating with the various internal teams as much as I enjoy collaborating with the many customers I’ve had the pleasure of working with during my nine years at Gateway. I’m excited to start my new role and the next chapter here.”
More than 170 people work at Gateway, including project managers, software developers, technical experts, IT specialists, customer service agents, and other experts from the US, UK, and Canada.
Last month, Gateway Ticketing Systems launched Fundamentals Training for Galaxy. This training programme aims to equip participants with the principles of the firm’s cutting-edge products and serves as a foundation course in Gateway’s Galaxy education series.
