Avius, a provider of real-time customer experience solutions including feedback and customer relationship management systems, has announced a new collaboration with NetServ Applications.
This strategic partnership integrates Avius America’s innovative technology and expertise in the voice of the customer with NetServ Applications’ groundbreaking software Tatvam
Analytics and extensive experience aggregating reviews and interpreting data into simple dashboards.
It will result in a powerful, comprehensive view of the customer journey that will drive business growth.
Real-time data
The collaboration between Avius and NetServ Applications will give businesses a greater understanding of their customer’s requirements and preferences, allowing them to provide outstanding customer service at every touchpoint. Organisations are able to gather real-time survey data, understand customer satisfaction, and find areas for development using the Avius guest survey platform. Tatvam by NetServ efficiently gathers data and offers sentiment analysis in almost real-time.
By working together, Avius and NetServ Applications intend to meet the rising need for complete customer experience solutions in a wide range of sectors, such as attractions, aquariums, zoos, theme parks, waterparks, museums, retail, hospitality, healthcare, and education. Companies can easily collect consumer feedback, analyse data, and move quickly to improve their operations by combining Avius’ user-friendly interface with Tatvam Analytics by NetServ.
Ben Story, CEO of Avius America, says: “We are thrilled to announce our partnership with NetServ. By combining our strengths, we are confident that we can deliver exceptional customer experience solutions that empower businesses to understand and exceed customer expectations at every touch point. We believe this partnership will revolutionize how businesses interact with their customers and propel them towards sustainable growth.”
“We are excited to collaborate with Ben and the team at Avius to combine our expertise and passion for customer experience,” adds Jamie Flaherty, VP of business development and marketing at NetServ Applications. “By integrating Tatvam Analytics with the Avius feedback management platform, we will be able to provide comprehensive solutions that empower businesses to create more memorable customer experiences – and drive revenue!”
Avius is collaborating with IAAPA to collect real-time insights from all 2023 Expo events, following a successful partnership at IAAPA Expo 2022 in Orlando. Real-time insights will be collected from educational sessions at IAAPA Expo Europe, IAAPA Expo Asia, and IAAPA Expo in Orlando. 35 devices will be used across all educational sessions, and real-time reporting will allow IAAPA to improve the delegate and speaker experience.
