SSA Group, a best-in-class provider of integrated guest services, has announced that its partner entity SSA Ventures has appointed David Rosenberg to lead hospitality innovation, sustainability efforts and growth.
Sean McNicholas, president and CEO of SSA Ventures, says: “David brings varied and valuable expertise to our growing SSA Ventures team, where we’re looking to create the guest experience of the future and improve our world through climate action.
“He brings great energy and a passion for innovation, a commitment to visitor engagement, and a thorough understanding of how to align hospitality with visitor expectations. We’re really excited to have him on board.”
“Redefining hospitality & guest experience”
Rosenberg is an experienced leader in the worldwide attractions and hospitality industries. He previously held executive positions at the Monterey Bay Aquarium, including vice president of guest experience. He was responsible for daily operations, visitor experience, guest interaction, and supporting the Aquarium’s goal to promote ocean conservation. His experience also includes serving in leadership positions at Walt Disney World and Hyatt Hotels Corporation.
He was a global chairman for the International Association of Amusement Parks and Attractions (IAAPA), chair of the Aquarium Affairs committee for the Association of Zoos and Aquariums (AZA), and an AZA accreditation inspector. Rosenberg has also served on numerous international and local boards of directors.
Rosenberg comments: “I am thrilled to join SSA Ventures and contribute to its mission of redefining hospitality and guest experience on a global scale. Through forward-thinking solutions, strategic partnerships, management expertise, and a relentless focus on visitor experience, SSA Ventures is poised to revolutionize the way we think about hospitality, destination management and sustainability in attractions.”
His new position at SSA Ventures will allow Rosenberg to draw on the group’s wide portfolio of firms to drive creativity, promote partnerships, and improve guest experiences.
Last month, SSA Group revealed that it has recently completed the renovation of the Naples Zoo gift shop. This project forms part of the new entry plaza for the popular zoo at Caribbean Gardens in Naples, Florida.
