Smeetz, a provider of smart all-in-one ticketing software for leisure and cultural attractions, has announced the launch of its newest innovation, the Smeetz Atlas AI support and sales chat agent.
This new feature for the firm’s unified commerce solution is designed to transform how leisure venues engage with their customers. Atlas offers seamless, instant support, making it easier for venues to handle customer inquiries and scale their operations effortlessly.
Alexandre Martin, CEO of Smeetz, says: “At Smeetz, we’ve always been committed to helping leisure venues thrive in an ever-changing industry. With Atlas, we’re making that mission even stronger. By automating time-consuming tasks, we’re not just boosting efficiency—we’re giving our clients more time to focus on what truly matters: creating unforgettable experiences for their guests.”
With Atlas now part of its Commerce Intelligence Hub, Smeetz is not just enhancing how its clients engage with their customers, it is setting new standards for what’s possible in the industry.
Automating customer interactions & B2B bookings
As the leisure industry embraces digital transformation, Smeetz continues to set the pace for innovation by introducing products that tackle real-world operational challenges. With the launch of Smeetz Atlas, venues can now automate up to 30% of their customer interactions, enabling ticketing managers to refocus on creating memorable experiences and driving sales growth.
Morgan Siffert, CTO of Smeetz, explains: “At Smeetz, our engineers work hand-in-hand with those who interact with customers every day to really get to the heart of operational challenges. By using advanced AI, we’re crafting solutions like Smeetz Atlas that fit right into current workflows. Our goal is to make things run smoother and more precisely, improving the way venues connect with their customers.”
Smeetz Atlas isn’t just another AI chatbot, it’s an intelligent, adaptable, and scalable support and sales agent that directly addresses the unique needs of leisure venues.
The technology handles everyday tasks like answering questions about operating hours, booking changes, and venue policies with personalized, instant responses.
It can also advise customers on product availability, booking information, and upcoming events. Its 24/7 availability and multi-language capacities ensure customers always get the help they need, boosting their satisfaction and loyalty. In addition, Atlas streamlines complex B2B bookings by automating routine queries and speeding up bookings, reducing staff time, minimising booking errors, and maximising ROI.
Atlas integrates seamlessly into Smeetz’s platform, where customers can personalise various parameters. The technology also integrates seamlessly into customers’ websites and aligns with their brand guidelines.
Smeetz plans to add more features to Atlas that will bring even deeper insights into customer behaviour, thanks to predictive analytics and machine learning. These advancements will help venues offer even more personalised experiences and refine their sales strategies.
Supporting leisure venues
Driving a new era of unified commerce, the introduction of the Smeetz Atlas AI chat agent marks a significant leap in unified commerce solutions for leisure venues. It not only highlights Smeetz’s role as a pioneer in AI innovation but also reinforces the firm’s commitment to supporting leisure venues as they navigate and succeed in an ever-evolving landscape. Smeetz aims to lead the way in digital transformation and continue providing solutions that make a real difference.
Founded in 2018, Smeetz has been at the forefront of driving digital transformation in the leisure sector. The Smeetz platform enables venues to streamline operations and enhance sales performance through its robust suite of tools, including dynamic pricing, inventory management, POS, and now, AI-driven customer engagement.
Smeetz recently announced a new multi-year partnership with the Swiss Museum of Transport in Lucerne, one of Switzerland’s most popular museums. The attraction welcomes around one million visitors a year and is home to a collection that includes historic vehicles, aircraft, ships and railways.
