RocketRez, the end-to-end cloud ticketing platform for tours and attractions, has introduced Signal, a brand-new podcast for leaders driving the future of guest experiences. Drawing on the popular Signal newsletter, the podcast delivers bold perspectives and candid conversations on the most pressing challenges facing attraction operators today.
Hosted by RocketRez CEO John Pendergrast and head of product Tim Samson, Signal offers open and forward-thinking discussions on technology, consumer behaviour, and the operational challenges faced by attractions globally.
Each episode delivers practical insights that operators can put into action straight away, from revenue optimisation strategies to workforce management solutions.
Practical insights
Operators will leave each episode with concrete strategies to implement in their own venues, including practical pricing methods, effective staff retention techniques, and proven ways to create experiences that boost both attendance and profitability.
“Attractions are all about the guest,” says Pendergrast. “Every operator can tell you a story about a family that had an incredible experience at their park or zoo. That’s the heart of this industry. With Signal, we want to shine a light on what really matters for the next decade of attractions—and help leaders navigate change with clarity and optimism.”
“Our goal isn’t just to talk about trends, but to spark practical ideas operators can take back to their teams,” adds Samson. “From balancing nostalgia with technology to rethinking guest value, we want Signal to be a resource where leaders hear diverse perspectives and feel empowered to experiment.”
The debut episode kicks off with the hosts sharing their own unconventional career paths and explores four industry-shaping trends.
Hear from industry experts
Upcoming episodes of the Signal podcast promise a diverse lineup of guest experts who are shaping the future of guest experiences. One episode will feature Sara Schiller, co-founder of Sloomoo Institute, who transformed a social media trend into an immersive, sensory-driven concept generating $30 million in revenue. Schiller will discuss how these innovative experiences drive both ticket sales and retail success.
Listeners can also look forward to insights from Alex Ojeda, whose attraction-focused content garners billions of annual views. Ojeda will delve into the power of authentic storytelling and how it directly translates into increased ticket sales for attractions.
Evan Reece, co-founder of Liftopia and Catalate, will join the podcast to share expertise on pricing innovation and the shifting dynamics of the market, offering actionable advice for operators looking to stay ahead.
Shaun McKeogh, a global attractions consultant, will provide perspectives on operational leadership and strategies for training the next generation of staff. Another future guest, Tyler Jacobs, director of guest engagement and analytics at Morey’s Piers & Resorts, will reveal how launching a real-time loyalty program can enhance guest retention and increase spending.
Signal is available now at signal-podcast.com, as well as on all major podcast platforms.
RocketRez also recently entered into a new partnership with Island Waterpark, a leading family waterpark situated in Fresno, California. Renowned for its exhilarating water rides, private cabanas, and large-scale group events, Island Waterpark will introduce RocketRez’s all-in-one platform.
