SSA Group, a best-in-class provider of integrated guest services, has announced that Cinchio Solutions, the digital solutions arm of SSA Ventures, has partnered with Apex Order Pickup Solutions to introduce smart food lockers at the Pittsburgh Zoo & Aquarium.
This new integration improves SSA Group’s foodservice operations, offering guests a quick and easy food pickup experience. The lockers work together with mobile ordering and kiosks, enabling visitors to swiftly collect their meals and return to enjoying the zoo.
Guests can use Cinchio’s mobile app or kiosks to place orders, then retrieve their food from a secure compartment by scanning a code. This system helps avoid long lines and wait times, allowing guests to maximise their time at the zoo.
This tech-driven upgrade embodies Cinchio’s commitment to enhancing hospitality operations through digital innovation, boosting both guest satisfaction and efficiency.
Enhancing the guest experience
This integration signifies SSA Group and Pittsburgh Zoo & Aquarium’s ongoing dedication to providing an outstanding guest experience.
“Guest satisfaction is our priority at Pittsburgh Zoo & Aquarium,” says Carly Somma, VP of business transformation at SSA Group. “This integration with our friends at Cinchio and Apex helps us serve visitors more efficiently while maintaining high standards of service.”
For Cinchio, this represents a further advancement in its mission to assist its partners at SSA Group, enhancing the digital food service experience with innovative technology.
“We’re committed to enhancing guest experiences through smart technology,” says Mallory Mahoney, senior director of product management and marketing at Cinchio. “This partnership with Apex Order Pickup Solutions at Pittsburgh Zoo & Aquarium is a perfect example of how digital innovation can streamline operations while keeping the focus on the visitor experience.”
The partnership introduces Apex’s reliable automated order pickup technology to another dynamic entertainment space. Whether at college campuses, cinemas, or busy attractions, these solutions focus on convenience—enabling food service teams to enhance their operations while providing guests with a smooth, time-saving experience.
SSA Group and Cinchio are set to broaden the availability of smart food locker solutions at additional locations. This technology will debut later this year at the Florida Aquarium, further enhancing digital foodservice options at SSA-managed attractions.
By combining smart technology, Cinchio and SSA Group are spearheading digital transformation within the hospitality sector, delivering quicker service, shorter wait times, and increased operational efficiency throughout all SSA-managed venues.
SSA Group also recently announced a collaboration with Wild Republic, a worldwide leader in environmentally friendly, realistic plush toys and educational products, to launch The Zero Waste Box Program at six SSA partner locations across the US.
