Convious, a leading eCommerce platform for the leisure industry, has announced plans to launch its new innovation, Convious AI, at IAAPA Expo Europe.
Convious AI is a revolutionary online concierge that integrates with WhatsApp, websites, and other channels to enable visitors to buy attraction tickets using text-based conversations. The technology is currently undergoing beta testing and will premiere at IAAPA Expo Europe on Convious’ booth, #8143.
IAAPA Expo Europe is taking place from 23 to 27 September in Amsterdam. The show floor is open from 24 to 26 September.
Enhancing ticket purchasing
Convious AI is an advanced chatbot that enhances the guest experience by making ticket purchasing more accessible and convenient, leading to increased conversion rates.
AI-powered WhatsApp and web chats provide round-the-clock support for ticket purchases, amendments, reissues, and other customer service needs. This innovation streamlines the purchasing process, eliminates the need for additional apps, and creates opportunities for personalised engagement.
The chat feature can be used to upsell and cross-sell other services like restaurant bookings and bike and clothing rentals. It can also offer personalised pricing or seasonal discounts that boost customer visits. The chatbot can answer frequently asked inquiries, improving the customer experience and freeing up employees for other tasks. It supports multiple languages and caters to a global customer base.
If used on a location-enabled device, Convious AI can provide personalised audio tours and onsite park maps, help visitors find facilities, and assist in multi-day stay activity planning. Smart triggers provide guests with timely notifications about nearby activities or rides with minimal wait times.
Operators benefit from Convious AI’s ongoing training based on its interactions. The chatbot learns through conversation insights and categorisation, and regular feedback from users contributes to sentiment analysis. When used with WhatsApp, data is secured through its data privacy and encryption policies.
Camiel Kraan, CEO and founder of Convious, says: “Convious AI sets a new standard for customer convenience and interaction. While similar functionalities have been adopted by hotels and airlines, Convious is the pioneer in bringing this advanced AI chatbot to leisure industry destinations including theme parks, heritage properties, zoos, aquariums and museums.
“It simplifies and personalises the ticketing buying process even further, streamlining the guest booking experience and allowing them to make purchases through the platforms that they are actively using. This is another essential tool for boosting conversion rates, enhancing the guest experience, and streamlining operations for operators.”
Demos at IAAPA Expo Europe
Visitors at the Convious booth, #8143, at IAAPA Expo Europe will be the first to see the Convious AI chatbot in action. The demonstration will provide industry professionals the opportunity to interact with the chatbot, test its features, and discuss how it may used at their attractions.
Convious is dedicated to providing innovative AI solutions for the attractions space, helping organisations to provide exceptional guest experiences. The launch of Convious AI is a key step towards improving theme park operations and visitor engagement.
Convious recently celebrated the certification of its platform by Gateway Ticketing Systems, Inc., a leading provider of admission control systems, ticketing, and income-generating solutions in the attractions sector.
