Cashless technology specialist Intercard has appointed a new customer advocate to its growing service team.
Isabelle Sherrillo will provide concierge service, overseeing customer service requests to ensure that they are handled timely and to their satisfaction. She will also assist in preparing clients for their Intercard installations as well as follow-up services.
A native of Fortaleza in northeastern Brazil, Sherrillo speaks English, Portuguese and Spanish. After gaining qualifications in business administration and marketing, she moved to St Louis, Missouri, to earn a master’s degree in information technology management at Webster University.
Customer service experience
Before arriving at Intercard, Sherrillo was a relationship manager in the mortgage department for a U.S. Bank in St. Louis. Prior to that, she supported the customer operations team at Mastercard in O’Fallon, Missouri. Through her experiences, she has gained expertise in customer service and resolving complex service issues. Sherrillo is also an avid volleyball player.
“Isabelle Sherrillo has helped several leading companies to successfully manage customer relationships and deliver great customer service,” says Intercard CEO, Scott Sherrod. “As Intercard grows its business around the world, Isabelle will work one-on-one with existing and new customers to enhance our industry-leading customer service.”
Intercard is the market leader in cashless technology for the amusement and attraction industries. It boasts hundreds of systems, thousands of readers and millions of cards in use in more than 4,000 locations around the globe.
Intercard customers old and new can reach Isabelle Sherrillo by email here.