Gateway Ticketing Systems, a leading provider of admission control systems, hosted its sixth Webinar Wednesday session last week, with experts looking at social distancing, safety and cleanliness within a capacity managed attraction.
Gateway Ticketing Systems is pleased to announce that its Webinar Wednesday series is continuing, helping attraction industry professionals to navigate the complex situation caused by the coronavirus pandemic. The sixth session took place on Wednesday 22 April and was called Optimizing the Capacity Managed Guest Experience Inside Your Attraction. It was attended by 440 people, and the recording was made available a few days later.
“We had five industry professionals on the webinar, our largest panel to date,” says Randy Josselyn, co-host of the event. “Their expertise ranged from retail management to food & beverage management, to the operation of rides and exhibits. So we were able to go in-depth into best practices for social distancing, safety and cleanliness strategies for when you reopen.”
Expert insights
The panel for this session featured Ella Baskerville, Blooloop’s Business Development Manager, who gave an update of the situation in Europe. This provided a glimpse at how different countries are handling the situation, and also showed some examples of attractions, such as those in Sweden, which have not closed but have put in extra safety measures.
Event Network’s Andrea Froehle, VP Marketing and Communications, and Larry Gilbert, CEO, spoke about managing retail at attractions. They gave a valuable insight into plans for managing social distancing and cleanliness at their locations.
In addition to this, the session included thoughts from Mark Berlin, Director of Operations at USS Midway Museum, and Kevin Kopeny, Director of Operations at Universal Studios Hollywood. They spoke about their own experiences of adapting to the situation.
“It’s incredible to hear from professionals across the industry, working at varied attractions, and specializing in different segments of operations,” says Peter Wolf, Director of Sales and Marketing at Gateway Ticketing Systems.
“Attractions are coming up with different solutions to the same problems. And the creativity in solving these issues should make everyone in the industry proud. These webinars are one mile in your roadmap back to successful operations in a post-COVID world.”
Future sessions
Gateway will be continuing these weekly sessions, with the next event looking at recreating trust with guests and retraining team members. It will include Josh Liebman and Matt Heller from The Attractions Pros Podcast. They’ll look at how to communicate with guests and listen to feedback, as well as how to work with team members throughout the process.
The recording of last week’s webinar is available here. To sign up for the next session, which takes place on Wednesday 29 April at 2 pm EST, click here.
The previous webinar, Reopening Strategies and Transitioning to a Capacity Managed Attraction, was attended by 476 industry professionals.
