Pole Star, a leader in asset management, has worked with Harbour Park, a popular UK amusement park on the south coast of Sussex that caters mainly to primary school-aged children, in order to help it to solve a number of challenges in its maintenance operations.
Harbour Park has operated leisure facilities since WWII, and the site has been managed by well-known organisations such as Butlins and the Smart Family. Before using Polestar’s software and services, Harbour Park faced a number of difficulties with its maintenance procedures.
Thanks to the digitalisation of inspection records, the operator had an opportunity to enhance the maintenance system, including planned preventive maintenance (PPM) and the documentation of reactive maintenance within the ride environment, and was looking for a partner that could handle the scope and breadth of its enterprise.
Communication between teams and administration was much improved by switching from a paper-based approach to a digital one, but the park also needed a system that would allow for easy information retrieval from a centralised location and detailed information exchange across shifts and operators.
The solution
Pole Star provided a complete solution to help Harbour Park with its maintenance issues. The firm is proven to be a trustworthy partner because of its experience managing large user networks and collaborating across geographically scattered areas with multi-shift and multi-disciplined engineers. The system’s scalability made it possible to modify it to meet Harbour Park’s unique requirements as a small-to-medium-sized business. Maintenance workers were able to prioritise activities depending on resources available and efficiently understand data thanks to the software.
Harbour Park found the centralisation and prioritising of open defects revealed during inspections to be extremely helpful. This feature greatly sped up the task distribution process and contributed to a more productive workplace. Managers were able to analyse and assign jobs quickly because they have all defect information in one location, which increased productivity and improved maintenance outcomes.
Why choose Pole Star?
Harbour Park gave great consideration to a number of variables during the selection process. First and foremost, it checked to make sure the selected system could provide the functions it needed. Scalability was also essential because the operator wanted a system that could fit the size of the business and expand with it. Other crucial factors included the availability of help and the support system.
Furthermore, the cost implications were compared to the value-added features of Pole Star’s services. The system’s usability and ergonomics were also crucial because Harbour Park needed its personnel to pick up the system fast.
In the end, Harbour Park chose Pole Star based on a number of important considerations. The operator felt Pole Star provided the safety of a system that could accommodate more clients while preserving a front-end layout that was simple for personnel to use. The system’s sophistication allowed for in-depth data analysis but the interface’s simplicity made it user-friendly. This made it possible for Harbour Park to mine data and implement efficiency improvements based on knowledge obtained from the software.
The outcome
The use of Pole Star software and services has improved Harbour Park’s productivity and day-to-day operations. The dashboarding function made it possible to expedite inspection procedures, which sped up the duty manager’s review and approval process for the park’s opening. Time was saved and effective communication between the operations and maintenance teams was facilitated by the data being presented in a readily accessible way. This led to better cooperation, ensuring that park visitors have a smooth experience.
Overall, Harbour Park’s collaboration with Pole Star has been positive. The park’s asset inspection processes have been successfully digitalised by the software, which has improved the recording and relay of defects. It has minimised asset downtime and strategically scheduled maintenance to reduce any impact on the guest experience by evaluating common and periodic issues. Harbour Park has been given the tools by Pole Star to improve maintenance effectiveness, increase team communication, and optimise their operations.
Wes Smart, managing director at Harbour Park says: “Working with Pole Star has allowed us to digitalise our inspection procedures for assets. It has improved our recording and relaying of faults. It has allowed us to analyse common/periodic faults or replacements to minimise downtime of assets or schedule downtime to minimise the impact on our guest’s experience.”
Pole Star, a UK-based leader in physical asset management, has revolutionised the industry since 2011 with innovative onsite data capture systems. With over 50 systems, it serves various sectors, including rail, highways, infrastructure, utilities, and attractions & leisure. Trusted by major brands, its adaptable solutions are continuously improved, ensuring efficiency, safety, and long-term value for clients.
Pole Star also powers Assetnest, a centralised asset management system designed by asset managers for asset managers.
