RocketRez, the all-in-one POS for tours and attractions, has announced a new partnership which has enabled it to integrate ticket protection technology for customers.
Administered by RocketRez, TourShield is an online ticket insurance service which provides extra protection for end-users. Customers can now purchase affordable insurance to provide extra value and reassurance when travelling. A small premium will protect against adverse risks that can affect ticket usage, including unpredictable weather, travel restrictions, illness, and military or jury service.
The cancellation risk is assessed by TourShield, looking at a number of factors such as location, date, and event type. The service can provide a real-time insurance quote by using these factors in its unique algorithm, granting a price for the online checkout and a guarantee against unforeseen circumstances.
RocketRez says that the service matches the requirements of today’s travellers well, particularly Generation Y:
“Today, millennials are investing their time and money in games (or experiences) with greater dividends and longer-lasting rewards. Research has found that 3 in 4 millennials (78%) would choose to spend their money on a desirable experience or event rather than a desirable item.”
Upselling reassurance
TourShield has been thoughtfully designed to be offered to your customers at the exact moment they may be considering alternative plans, encouraging them to proceed with potentially costly experiences, with the degree of certainty given by insurance.
The widget can be styled to seamlessly integrate with the online checkout process and is customisable to your brand attributes.
In summary, the service primarily aims to increase the chances of conversion with the upsell service. Customers who request a claim are directed to an easy-to-use online portal in their confirmation email and are delivered a full refund within five working days.
RocketRez says: “Summer is approaching and we’re expecting a big return to travel and adventure. But some people may still have some hesitation. That’s why RocketRez is happy to announce ticket protection available for every ticket purchase.
“With TourShield ticket protection, you’ll see more of those on-the-fence buyers convert into purchasers. You’ll see reduced costs in chargebacks and refunds, and you’ll be able to resell the same ticket that had a protection claim from a traveller who had to cancel. Increased peace of mind means happier customers.”
RocketRez recently attended Arival 360, an American travel industry event held in San Diego, US.
