Vekoma Rides, the Dutch roller coaster specialist, understands that investing in a major attraction is a choice that will shape a park’s future for years to come. These rides frequently serve as the foundation of a park’s identity, and Vekoma is dedicated to partnering with you throughout the entire lifecycle. From the initial launch to ongoing maintenance, the company assists its customers in optimising the longevity and return on investment of their Vekoma attraction.
“Our mission is to make the journey as smooth and worry-free as possible, not only for the successful opening of the ride but, most importantly, for the entire lifespan of your ride,” says Vekoma. “We provide tailor-made, highly accessible, and reliable after-sales support to meet your operational and maintenance needs. This ensures that your investment not only provides the best experience for your guests but also contributes to the long-term success and reputation of your park.”
Comprehensive after-sales service
24/7 support and maintenance services for Vekoma rides guarantee efficient operations and maximum reliability for customers worldwide. The company delivers spare parts directly from three strategic locations around the world, maintaining a stock of 95% of regular parts.
Additionally, it provides customers with a stocking agreement that ensures specific spare parts are always available in its warehouse and ready for prompt delivery upon request. Clients will soon also be able to order their spare parts online using a tailored software programme.
Vekoma offers comprehensive maintenance programmes, refurbishment services, and tailored service contracts to ensure maximum reliability and availability of its rides. Its field service and technical support engineers are crucial for ensuring ride quality. These experts possess significant experience and guarantee that each installation meets top safety and performance criteria. They offer thorough assistance from the initial setup through continuous maintenance and quickly resolve any technical problems that may occur.
Armed with sophisticated diagnostic equipment and a profound knowledge of the company’s systems, Vekoma’s engineers carry out regular inspections and preventive maintenance to reduce downtime and prolong the life of rides.
Vekoma also trains local maintenance crews to ensure all personnel master the latest techniques and safety protocols. Its after-sales service team can manage maintenance requirements for those lacking an in-house maintenance team or facing staffing shortages.
Maintainability and accessibility
For many years, the company has been focused on enhancing the maintainability and accessibility of its rides. The latest generation of trains is made entirely from high-precision machined components, which minimises the total number of wear parts and eliminates welded connections, thereby extending the lifespan of the trains. This design strategy not only promotes increased longevity but also makes maintenance easier. As a result, Vekoma attractions provide the lowest total cost of ownership throughout their lifetime. Â
Vekoma provides various upgrades to enhance ride accessibility, including new restraint systems and specially designed seats for individuals with special needs. Adding a new ride control system, themed vehicles, or onboard audio and lighting can give existing rides a unique flair. Plus, onboard audio and lighting elevate the overall immersive experience.
Attendees at IAAPA Expo 2024 in Orlando can meet the Vekoma team at booth #5124 to learn more about the company’s products and after-sales service. Meetings can be booked via email.
Vekoma revealed its new indoor Family Launch Coaster at IAAPA Expo Europe in Amsterdam earlier this year.
