Vennersys, the integrated ticketing, retail and visitor management company, has installed advanced operations systems for an iconic Scottish landmark.
The National Wallace Monument stands above the fields where The Battle of Stirling Bridge was held. The monument tells the story of William Wallace, a martyr who led his troops to victory and became the country’s national hero.
Meeting Vennersys at a trade event more than five years ago, the Monument’s management team decided that the tech firm was its provider of choice for their site’s requirements.
From old to new
National Wallace Monument’s legacy software was only accessible from the venue itself, which was not ideal for employees working from home. The council was also restricted in which records and reports could be generated. Combined with the semi-rural hill location, this created issues with the slow and inefficient system.
Vennersys’ solution can also work offline, which has vast advantages when being used within a monument constructed from stone; as well as it being located on the top of a hill, the chances of loss of network and connection were high. Its EPoS solutions were able to continue to work offline if the network failed. This allowed the Monument to still operate and make sales, thus improving customer satisfaction and increasing revenue.
“The VenposCloud solution offers a variety of different features that were essential in both of our sites,” says Stirling Council’s Commercial and Operations Manager Hannah Lucas. “We needed software that could not only withstand our needs and demand but could also produce detailed reports.”
Data on the move
Lucas selected Vennersys as the firm offered a range of beneficial features including POS solutions, online ticketing software, CRM management and group bookings, all within a single cloud solution. The setup means that employees can access the software from anywhere – whether at the office or home, on a desktop or mobile device.
“We have since gained a deeper understanding of our customers, and use these reports to our advantage to better our site. The till flexibility and its different features within, especially the offline service, is incredibly useful. Being able to access everything in one place reduces so much admin time and is really resourceful and is super user-friendly – all our employees can work efficiently.
Lucas says that Venneysys’ after-sales service has assisted Stirling Council to stay ahead of the curve; “Vennersys’ support team and Joe are always available should we need them. We are in constant communication with Joe as he lets us know of any upcoming upgrades and updates, which is also really important.”
Vennersys recently announced it has partnered with Dojo for efficient transaction processing.
