Connect&GO, a leading global provider of integrated technology and RFID solutions for the attractions industry, has announced the appointment of Jean Marc Tillé as sales director for France.
Tillé brings extensive experience in high-pressure sports events, a commitment to collaboration, and a customer-focused approach. He will support French attractions in updating their operations, enhancing visitor experiences and increasing revenue.
Live event expertise
Managing a live event demands perfect timing, reliability and seamless execution. With an in-depth knowledge of these complex requirements, Tillé has led teams for F1 Grand Prix, Roland Garros, Accor Arena Paris, Paris Saint-Germain Football Club, Lausanne Hockey Club, and Ticketmaster (TicketNet), prioritising visitor experiences in fast-paced, high-pressure environments.
By drawing on his extensive knowledge of large-scale operations, he is uniquely positioned to support French attractions in operating with the same accuracy, adaptability, and creativity as the largest live events in the world.
“Live events and attractions are two sides of the same coin,” says Tillé. “In a sports event, like the F1 Grand Prix or Roland Garros, every detail matters, and the guest experience is crucial.
That’s exactly the same reality for the attractions industry.”
Connect&GO seeks to understand its clients’ challenges and transform them into innovative, adaptable solutions.
Echoing this approach, Tillé has collaborated closely with operators throughout his career to identify issues, explore solutions, and deploy technology to enhance income and visitor satisfaction. These skills will support Connect&GO as it continues to help clients simplify operations, increase revenue, and provide seamless visitor experiences.
“We’re not here to just sell a solution. We’re here to understand why the operator does this job, how they function, and then see how we can help them run their business more efficiently and improve guest satisfaction,” he says.
Collaboration is key
Tillé believes that collaboration is the key to progress, and this philosophy aligns with Connect&GO’s dedication to partnership over product. In this, the company goes beyond providing tech solutions and works closely with its clients to help them modernise, scale, and thrive.
“To share is to progress. I’ve been saying this for 50 years, and it drives my wife crazy! But I truly believe it’s fundamental. If we don’t share our knowledge and experiences, we don’t move forward,” Tillé says.
“What excites me about this industry is meeting people, learning from them, and sharing my own experience. I love exchanging ideas with operators about their challenges, their vision, and how we can innovate together.
“The attractions industry isn’t just about business. It’s full of passionate people who do this because they love it. And I want to work with them, help them evolve, modernize their operations, all while keeping that passion alive.”
Tillé’s appointment represents the start of a new chapter for Connect&GO in France. With his sector experience, customer-focused approach and passion for innovation, the company is set to help more attractions provide seamless, unforgettable experiences that keep visitors coming back.
Connect&GO held its inaugural Customer Advisory Board (CAB) meeting on 27 February. This event gathered top industry leaders from North America and Europe to explore key challenges, share knowledge, and offer insights on the product roadmap for Connect&GO’s Attraction Management System.
