Connect&GO, a leader in guest experience engineering and wearable RFID technology for events and attractions, has implemented its Konnect attractions management platform at WaTiki Indoor Waterpark Resort in Rapid City, South Dakota. After becoming one of the first attractions in the US to bring in the all-in-one solution, the waterpark is now providing a frictionless guest experience to its visitors.
The attraction is home to more than 30,000 square feet of swimming pools and water slides, making it the largest indoor waterpark in the Dakotas. It also has five hotels and a large arcade, as well as a number of restaurants.
A frictionless solution
Konnect’s new eCommerce ticketing, POS and cashless functionality are combined with integrations for access control gates, gaming cards, lockers, waivers and more. This means that guests’ data is centralised in their virtual WaTiki Wallets, where both the visitor and the operator can see it in real-time.
Guest can easily use their virtual currency during their visit by just tapping with their RFID wristband, allowing them to play arcade games, purchase items in the gift shop, buy food and drink and access their locker.
“Connect&GO has helped us create a guest experience that is modern, frictionless and completely connected,” says Lauren Ebert, general manager. “The Konnect platform makes it easier for our guests to enjoy everything our resort has to offer, and it gives our operations team the real-time data they need to deliver an exceptional experience.”
Breaking down silos
A key benefit of Konnect is that it can bring together data from more than 12 different sources and communicate in real-time. Visitor data is kept in virtual wallets, and the connected ecosystem means they can access entitlements with just a tap of their wristband or by scanning a QR code.
“The future of attractions management technology is in connected systems, but far too often, the systems that operators are using do not talk with one another,” says Dominic Gagnon, CEO of Connect&GO. “We are passionate about helping operators break down data silos and unlock incredible opportunities through the power of an integrated platform and real-time data.”
Connect&GO also recently raised over $17 million at the closing of its recent Series A funding round. This funding will help to meet the company’s expansive growth opportunities, allowing it to strengthen its presence around the world and meet its goal of doubling its revenue and the number of installations completed per year.
