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Gateway Named as Ticketing Solutions Provider for The Art Institute of Chicago


World leader in admission control and ticketing software for the attraction, amusement and transportation industries, Gateway Ticketing Systems has been chosen by the Art Institute of Chicago as their new ticketing provider.

The Institute, known for its Impressionist and Post‐Impressionist painting, early 20th century European painting and sculpture, contemporary art, Japanese prints, and photography, boasts more than 1, 450, 000 visitors each year. Gateway’s flagship point of sale solution Galaxy™ will further enhance their visitors' experience when the system goes live in May 2015. 

Anne‐Marie Eischen, Director of Museum Finance at the Art Institute of Chicago, says, “Prior to the vendor selection process, the ticketing system implementation team spent a great deal of time identifying what system functionality would allow us to better serve our members and visitors.”

She reports that they chose Gateway Ticketing Systems because their Galaxy point‐of‐sale solution offered most of the enhancements they identified during our discovery process. She adds, “We found Galaxy to have the technical sophistication we will need to be responsive to our visitors and members now and in the future.” 

As well as front gate sales, the Institute will also implement Galaxy for order entry, resource management and group sales on the web as well as for online reseller & consignment sales. 

Gateway Ticketing Systems Business Solutions Architect, Steve Bell, reports that their solutions will seamlessly connect with several in-house applications that the museum’s team has created, resulting in one of the most advanced technology landscapes possible.

Bell: “We are excited to work with this highly technical group to deliver a solution that meets the very demanding requirements of the Art Institute. The Galaxy unified solution will further enhance and revolutionise the way the Museum caters to its guests and members. I am personally excited to see how our Planner Resource Management features will enable them fluidity in providing the best guest experience for the many exceptional events they create and host. eGalaxy Group Sales on the Web and Reseller Web Store will also allow them to manage their trade partner sales through a single solution, increasing operational efficiency and generating revenue.”  

Image courtesy of the Art Institute of Chicago.

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