Vennersys, the integrated ticketing, retail and visitor management company, has been chosen by Museums & Galleries Edinburgh to provide its integrated ticketing and EPoS system. Museums & Galleries Edinburgh is owned and run by The City of Edinburgh Council, and consists of 13 venues and more than 200 monuments throughout the city, including The Museum of Edinburgh.
Now, these institutions have implemented the VenposCluod integrated ticketing and EPoS system, which brings together ticketing, retail, stock management, reporting and online donations in one easy-to-use solution.
New solution for Edinburgh museums
The Museum of Edinburgh is a popular visitor destination with a varied collection, housed in a maze of 16th-century buildings. Highlights include the National Covenant of 1638, which led to civil war, and the collar and bowl of the famously loyal Greyfriars Bobby. Guests can also find the extensive collections of First World War commander Earl Haig.
Museums & Galleries Edinburgh was searching for a system that could manage both retail and admissions. With VenposCloud, they got this and more, as the EPoS system can process admissions, memberships and group bookings, as well as retail and catering transactions. This leads to greater efficiency for the venue and less waiting time for visitors.
Users can manage retail and catering stock with the Stock Management module, as well as creating purchase orders, adding deliveries and managing suppliers. Museums & Galleries Edinburgh is also enjoying the addition of a reporting feature, which its previous supplier did not offer.
Data driven insights
Catriona Mowat, Retail and Reception Manager, says “With the click of a button, you can generate a multitude of reports utilising different parameters.”
With data-driven insights, operators can make informed decisions and understand their guests better. As a result, they can foster customer loyalty and generate more revenue.
Lisa Bentham, Operations Director at Vennersys says “We are delighted to be working with one of the leading attractions in Scotland. Scotland is a hotbed of Visitor Attractions. The Museums & Galleries Edinburgh were particularly interested in getting a system to manage their retail operations. Our solution does that and much more.
“We are confident that all the Venues will see the value of our other features. The online donation platform has led to an increase in donations as many visitors prefer to donate online rather than in person at Front of House. Our system will also provide them with valuable data insights which can improve the business and visitor experience.
“We believe our solution will improve efficiency in daily operations and increase revenues for the Museums & Galleries.”
Vennersys also recently implemented VenposCloud at the Tudor-era Hall Place and Gardens in Bexley, London.