Technology and innovation is changing how we experience the world around us from visitor attractions to entertainment, sports, hospitality and retail.
n-gage.io are specialists in attraction management software for the global attraction and hospitality industry. The team are passionate about helping the industry make the transition to digital software by making it simpler and more affordable for operators to adopt.
Through their software, attractions can gain valuable insights into their guest behaviour, allowing them to enhance the experiences they offer and drive revenue growth.
Solution
Transform the guest experience and connect their entire journey with the powerful operator platform and highly customisable, branded mobile app, packed with features to enhance engagement, delivering powerful insights to improve operations.
Attraction Mobile App
n-gage.io can transform your visitor experience by providing a highly customisable mobile app, designed to improve and streamline guests’ interactions with your attraction before, during and after their visit. With the n-gage.io mobile app, visitors’ own technology becomes a powerful tool for introducing a more personalised and interactive experience.
Standard features such as navigation and way-finding with customisable maps, mobile wallet, event planner, and an explore section for content, are included in the app software that also reflects your attraction’s brand identity. Specific features are also included for each attraction type, making the SaaS software and app more than a one-size fits all solution. Using state of the art tracking capabilities and back office analytics, the n-gage.io app also allows your attraction to gain valuable insights into the behaviour of your visitors, to guide operational and marketing decision-making.
Attraction Operator Platform
The attraction management platform is a powerful tool that works hand in hand with the n-gage.io mobile app to track and monitor the visitor journey of your guests. It presents data-driven insights in an easy-to-understand way that allows attractions to make informed decisions to enhance the guest experience. The n-gage.io operator platform not only handles the daily management of the highly customisable mobile visitor app but provides operations, marketing and visitor management teams with the tools and insights they need to maximise performance.
Using a powerful API, attractions are able to integrate existing software into the platform. From ticket ordering to payment systems, n-gage.io’s operator interface is built from the ground up to provide business-critical software for the attractions industry.
Benefits
- Pay monthly digital solution
- No large set-up costs
- No technical skills required
- Quick to deploy with minimal resources
- Increased revenue potential
- Feature rich, highly customisable mobile app
- Integrates with third party software
- Inbuilt marketing tools and guest insights
- Customisable for all types of attractions
Insights
Unlock valuable insights to understand more about what guests are doing at your attraction.
With real-time integrated analytics, understand more about your guests on-site behaviour to help plan operations and deliver a more personalised experience. Capture valuable guest behaviour data via the mobile app in the form of heat maps, dwell time statistics and content engagement. Use our powerful segmentation tools to build personalised offers and notifications based on live user data. Understand more about your attraction dynamics to improve the experience, increase guest engagement and drive revenues.
What attracted us to the n-gage.io solution was the highly customisable nature of the base app, and the feature rich operator platform behind the scenes that powers it to help understand more about our visitors’ on-site behaviour that’s been truly eye opening. Stevie Sheppard, Park Director, Jimmy’s Farm & Wildlife Park.
Frequently Asked Questions
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N-gage.io is a technology company specialising in software for the global attraction industry. We provide a Software as a Service (SaaS) solution that helps attraction operators enhance the guest experience, gain valuable insights and drive revenue growth. Our platform includes a powerful operator system and a highly customisable guest mobile app, all designed to integrate seamlessly with your existing software.
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Our solution empowers attractions to embrace digital to enhance the experience by connecting every step of the guest journey. By using our platform and customisable guest mobile app, you can offer a more engaging, educational, and personalised experience. This includes pre-visit information, interactive content during the visit, and post-visitor engagement, all aimed at increasing guest satisfaction and loyalty.
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Our solution offers a wide range of features including the Operator Platform to manage your attraction’s operations, content, and visitor engagement from one centralised platform and a highly customisable and configurable Mobile App that enhances the guest experience with features like interactive maps and wayfinding, multimedia content, trails, quizzes, gamification and personalised recommendations. Integration capabilities include the ability to seamlessly integrate with other software systems, such as ticketing, CRM, and marketing platforms, to streamline operations and data flow. The Operator Platform and Mobile App also helps to capture valuable insights on guest behaviour to help improve operation planning and drive revenues.
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Yes, our guest mobile app is highly customisable to meet the unique needs of each attraction. You can configure the app to match your brand, tailor the content and choose from a wide array of features to enhance the guest journey.
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n-gage.io enhances the guest experience by providing interactive and personalised content throughout the guest’s journey. Before the visit, guests can explore what your attraction has to offer, plan their visit, and purchase tickets. During the visit, the app provides interactive maps and multimedia content, and real-time location based triggered push notifications, special offers and live app activations. After the visit, the app encourages continued engagement through tailored personalised content and special offers based on guest behaviour.
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Our software platform and guest mobile app is designed to be versatile and can benefit a wide range of attractions, including zoos and wildlife parks, aquariums, farm parks, museums and heritage sites, theme parks, holiday parks, resorts, stadiums and more. Whether your attraction is large or small, the n-gage.io solution can help you create a more connected and immersive guest experience, whilst helping you gain valuable data insights to improve operational performance.
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n-gage.io is built with powerful integration capabilities using our API, making it possible to connect with your existing systems such as ticketing, CRM, marketing, and other operational software. Our team will work closely with you to ensure a seamless integration process.
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We provide comprehensive support to all our clients, including onboarding assistance, training, and ongoing technical support. Our team is dedicated to helping you get the most out of our platform and mobile app ensuring a smooth and successful implementation.
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We take data security and privacy very seriously. Our platform is designed with robust security measures to protect your data and your guests’ information. We comply with global data protection regulations and work continuously to maintain the highest standards of security.
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As a SaaS (software as a Service) solution the n-gage.io software platform and guest mobile app is licensed on a monthly or annual basis with no significant upfront investment required. With the solution being fully customisable, an exact cost will be determined based on your requirements. Simply get in touch with us today and we’ll be happy to have a discovery call to establish pricing.
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We can deploy the software and guest mobile app in as little as four weeks, but typically six to eight weeks should be allowed.
Next Steps
The n-gage.io platform has been built from the ground up for the global attraction industry. Our deployment and onboarding process is simple and we can help you launch a new, fully-branded mobile app on our platform in as little as 6 weeks.
With experience of supporting leading attractions across the UK, Europe the US and we can work with you to enhance guest experience, gain valuable insights and drive revenue growth.
Book a discovery call or free demo and start enhancing your guest experience.
Allison Krupp, Vice President of Marketing & Communications at The Living Desert Zoo and Gardens, Palm Springs. California.In n-gage.io we found a UK team of dedicated and innovative professionals who have developed a software platform and highly customizable mobile visitor app packed with features that we believe elevates our guest experience and provides us the opportunity to further communicate our mission.
