Rachel Mackay has been working in museum and heritage operations for over 15 years, including managing the visitor operation at the Natural History Museum, London for 8 years.
During the COVID-19 pandemic, she created The Recovery Room, a space to share resources and research about the impact of Covid-19 on the museum and heritage sector, and provided consultancy services for at risk organisations. She was subsequently named one of the top 50 Museum Influencers in the world by Blooloop and shortlisted for Covid-19 Special Recognition at the 2021 UK Museums and Heritage Awards. Rachel is currently writing Delivering the Visitor Experience for Facet Publications.
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Blooloop is the leading online resource for visitor attractions professionals, delivering in-depth news, analysis and insights across theme parks, museums, water parks, zoos and immersive experiences worldwide.