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Gateway’s 20th Annual User Group Meeting Opens in New Orleans.

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Leading admission control and ticketing software providers, Gateway Ticketing Systems, has opened its 20th Annual User Group Meeting at the National WWII Museum in New Orleans, LA.

170 Gateway clients and partners from over 60 sites worldwide are expected to attend the four-day event, which offers an opportunity to network with key specialists from the world’s top amusement and theme parks, attractions, zoos, aquariums and museums.

Gateway will be running best practice and training sessions, as well as giving an exclusive insight into the Galaxy® Product Suite roadmap and a raft of revolutionary new products and services launching in 2015 and beyond. Long-term customers, the National WWII Museum and the Louisiana State Museum are both running exclusive evening events as part of the programme.

“The Gateway Customer Community is incredibly close, ” explains Gateway Marketing Manager, Tricia Szurgot. “It’s one of the unique advantages for our Galaxy® Product Suite customers. Customers become resources for each other – and friends through events like this. In addition to our User Group Meetings throughout the year, we work very hard to provide everyday tools for our customers to collaborate with our in-house teams as well as with each other to learn from and leverage best practices and proven techniques from the top minds in the industry.”

Topics on the agenda range from Membership & Loyalty Programmes and Guest Services to Timed Ticketing, Dynamic Ticketing, the EMV/Chip & PIN mandate, Contactless Payment Methods and Admission Control. In recognition of the global nature of their user base, Gateway will also be focusing on the Galaxy® Product Suite’s multi-language and multi-currency capabilities.

Szurgot: “Our Annual User Group Meeting provides an illuminating and fun opportunity for our teams, customers and strategic partners to connect in person and really get to know each other. Gateway staff and customers alike look forward to the event and come away from it energised and armed with new strategies to grow their business.”

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