Grupo Xcaret is reopening Xcaret Park and Hotel Xcaret Mexico on June 15. The company also announced enhanced cleaning protocols and social distancing measures.
Grupo Xcaret has unveiled its health and safety protocols, known as ‘360 Xafety’, to prevent the spread of COVID-19.
360 Xafety boats 1,300 specific actions and was developed in consultation with national and international organisations.
Grupo Xcaret is also part of the task force assembled by the Global Association for the Attractions Industry (IAAPA) to develop their reopening guidance document.
360 Xafety guide to prevent spread of COVID-19
“People are at the center of Grupo Xcaret’s business model, and safeguarding their safety is one of the main pillars that support our enhanced safety reopening protocols,” said Miguel Quintana, CEO of Grupo Xcaret.
“We are aware of the challenges that the tourism industry faces in regaining travellers’ trust and believe that the first step is being completely transparent about the measures we are taking to protect them.
“To this end, our open access protocols will be available on our website, not only for potential visitors but for other tourism providers that can use them as guidelines in creating or adapting their own.”
During the first phase of reopening, Xcaret Park and Hotel Xcaret Mexico will both operate at 50 percent of capacity.
Xcaret Park operating at 50% of capacity
All visitors will undergo temperature checks, and the use of face masks and cashless payments will be strongly encouraged.
Grupo Xcaret will also disinfect high-touch surfaces up to every 30 minutes, and the hotel’s guest rooms twice daily.
The luggage, handbags and strollers of hotel and tours guests will be disinfected, and the capacity of restaurants will be limited to allow social distancing.
In addition, Grupo Xcaret will temporarily convert all self-service food stations to assisted buffet services. The complete protocols are available here.
Grupo Xcaret will gradually restart operations of its remaining parks and tours on July 1, 2020.