EXPERIENCE TRAINING FROM THE EXPERTS
Following more than 20 years of writing, speaking, and consulting with companies on their groundbreaking book The Experience Economy, international thought leaders Joe Pine and Jim Gilmore have created an invaluable program to help you stage remarkable experiences for your customers: OnStage Customer Experience Training.
Pine & Gilmore understand that companies with customer-facing personnel have a particularly powerful opportunity to change their customer experience today.  Front-line employees can play the make-or-break role in how customers ultimately feel about you — and the right training is critical for them to make the best impressions and positively represent your brand.
AN OVERVIEW OF ONSTAGE
OnStage is an easy-to-use interactive training program that can be accessed from any internet-enabled device. Specifically designed for the front-line employee, it features five key principles that directly apply to the live customer environment. Each module of content is made up of short, engaging discussions between Pine & Gilmore followed by summary discussions, quizzes, and worksheets. Individual modules are taught and new skills practiced over two-week periods so competency builds throughout the program. Using everyday language and powerful examples, OnStage encourages employees to adopt these new skills in ways that allow for their own innovation and creativity.
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