accesso Technology Group PLC, a leading technology provider for attractions worldwide, is exhibiting this week at IAAPA Expo 2023 in Orlando, Florida, where the team debuted the new Qview product, a patent-pending line-counting system set to modernise wait time estimation for theme parks and attractions. During the event, Qview was also recognised as a “Best New Product” in the 2023 Brass Ring Awards.
Innovative back-office Qview technology offers extremely precise real-time queue data, doing away with the need for human counts and enabling a precise, knowledgeable view of attraction wait times at any time of day.
Qview ‘counts’ the number of people in the queue by using machine learning technologies and real-time photos of the queue. When combined with exit sensors, Qview’s ability to comprehend the length and movement of the queue allows it to accurately calculate wait times for guests, hence avoiding the possibility of inconsistent or erroneous wait time information and the requirement for employees to physically count or update wait times.
Qview and the proprietary accesso LoQueue virtual queuing suite may be fully connected, enabling the inclusion of guests in virtual queues in wait times and total counts.
“A game-changer”
“In an era where precision and efficiency are paramount, Qview is a game-changer. The system solves for a longstanding, notorious challenge to the guest experience and it serves as a seamless addition to our virtual queuing suite,” commented accesso CEO Steve Brown. “As we celebrate this achievement, we remain focused on empowering theme park and attractions operators worldwide with innovative tools that not only streamline operations but also elevate guest satisfaction.”
The all-new Qview automated line monitoring platform, which is highly accurate, low-maintenance, and economical, expands on accesso’s decades of experience and industry knowledge.
By removing customers from physical lines and generating a sizable new revenue stream through innovative service levels, accesso virtual queuing technology enables operators to increase secondary spending across their venues and improves the overall visitor experience.
During the trade show, the firm also released the latest edition of its industry-leading accesso Passport eCommerce ticketing technology.
