Semnox Solutions, a provider of technology for the entertainment and amusement industry, has partnered with ATOMIC CITY Family Fun Center in Kentucky, US, to install an upgraded point-of-sale (POS) system powered by the Parafait suite of technologies.
ATOMIC CITY is a 44,000-square-foot award-winning venue which includes attractions, an extensive arcade, a full-scale bar, and F&B.
Its Semnox upgrade incorporates cashless arcade redemption with RFID card readers, management, and customised kiosks.
See also: Driving the digital shift: entertainment innovation with Semnox Solutions
Enhanced support
ATOMIC CITY, which launched at the end of 2020, found that its team was spending a lot of time calling its former provider for technical support.
Jeff Pierce, co-owner of ATOMIC CITY, says: “Now, since converting to Semnox, everything is running so smoothly. Also, during the installation process, they met all of our deadlines, and the leadership constantly followed up to ensure everything was satisfactory.
“Not only did we need a system that was more dependable than what we were using, but it was also their non-pushy approach that we appreciate. Semnox showed us the demo a few years back, which we thought then looked really user-friendly. We would see them at industry-related events, and they made an effort to keep in touch with us without being pushy, which turned into a good, established relationship.
“By the time it was time to switch technology, while we did interview with other companies, we pretty much knew we’d go with Semnox.”
Semnox self-service kiosks enable visitors to purchase and reload game cards and upsell packages. The Lumin RFID card readers are “tap-to-play” enabled. This gives guests swift and smooth access to gameplay without requiring manual entry. In addition, it tracks redemption points and removes the need for paper tickets, resulting in fewer issues for operators.
Semnox provides technology solutions for businesses of all sizes, including single sites and large multi-unit clients. It focuses on providing exceptional customer service and has a global presence spanning 55 countries.
Bepin Jose, president of Semnox Americas, says: “No matter the size of the operation, our clients tell us that Semnox support is unparalleled in the industry. We pride ourselves on our effective customer support processes that have been very effective.”
Pierce adds: “I really can’t say enough good things about the Semnox team. Tech support is very good, and it feels like a family with Semnox.”
Last month, Semnox announced that it had been awarded first place for Best New Product in the Services, Equipment, and Supplies category for its Parafait Klassic Pro Kiosk in the Brass Ring Awards, which were presented during IAAPA Expo 2024 in Orlando.
