SSA Group, a best-in-class provider of integrated guest services, has announced a new partnership with Jacksonville Zoo and Gardens in Florida, which commenced on 1 February.
The Group is now operating the dining and retail offerings at the attraction, where it is offering an enhanced level of service and new product lines.
A representative from SSA says: “These updates aim to enhance every visit to Jacksonville Zoo and Gardens, ensuring memories are not only made but also taken home.”
New menus, products & outlets
SSA Group has already implemented new menus at the site. Visitors can choose from a range of foods such as hand-breaded chicken tenders, freshly made salads, and vegan options, while the children’s meals now have an emphasis on healthy eating and include fresh fruit. This has been facilitated through a partnership with Premier Produce, a local supplier, which ensures the freshness of the ingredients used in the Zoo’s F&B outlets.
Furthermore, the attraction’s café locations have been upgraded with self-ordering kiosks. These accompany the existing point-of-sale systems to create a simplified checkout process. The Sweet Shop is now a two-in-one destination and sells both confectionery and souvenirs. SSA Group has also brought in Mayday Ice Cream to enhance the product range.
Self-checkout has also been installed in the zoo’s retail locations, where visitors can find a variety of new product lines and toys. The fixtures have been refreshed to create an enhanced shopping environment.
Going forward, SSA Group has planned a programme of enhancements for the zoo’s dining and retail offerings. It will be developing a craft beer bar where visitors can relax and watch live sports broadcasts. In addition, SSA will deploy a series of carts across the attraction which will sell a range of retail products.
SSA Group recently celebrated the opening of the renovated gift shop at the Center of Science and Industry (COSI) in Columbus, Ohio. The attraction, which was named the #1 Science Museum in the Country in USA Today’s 10Best, is an SSA food and retail partner. The Group has created a gift shop to reflect the Center’s energy and passion for science and industry.
