ROLLER, the ticketing, CRM and POS specialist, presents its new podcast series, launched earlier this year, called The Guest Experience Show, where shares expertise on how to improve the guest experience in visitor attractions. The podcast features contributions from industry-leading experts, offering advice to operators on how to grow their business, increase bookings and drive revenue.
The Guest Experience Show is hosted by Josh Liebman, Guest Experience Evangelist, who is joined each week by a range of guest speakers, including authors, consultants, founders, CEOs, & members of various attraction organizations and venues across the world. These guests share their stories, insights, and proven strategies for growing their specific business, from trampoline parks to wake parks, FECs and more.
“The lessons learned from the conversations on this podcast have been outstanding. I personally have been inspired and enlightened from so many different perspectives in guest experience”, says Liebman.“From operations, guest service, technology, leadership, attraction implementation, and facility design, the experts with whom I have had the pleasure to interview have come to the table with the highest degree of thought leadership. Every interview is unique and will challenge the way venue operators look at their business.”
Topics covered to date include how to reduce friction points during the booking and onsite experience, how to deal with difficult visitors, and how to identify the key to defining meaningful guest experiences. Listeners can benefit from new insights on issues such as turning one-time guests into members, increasing efficiency and improving team working.
A previous episode of the podcast featured Luke Schueler, Founder, and COO of Flying Squirrel who believes “every business should prioritize their guest experience that is streamlined from when they step in the doors through when they leave satisfied.”
Creating The Guest Experience Show was a natural move for ROLLER, which has, over the last decade, helped numerous attractions enhance their business through its Guest Experience Platform. The company is continuing to advance its cloud-based platform and counts leading attractions such as American Dream and CircusTrix as clients.
“We’re thrilled with the response we have had to the show,” says Luke Finn, ROLLER founder, and CEO. “We started the podcast with the aim of sharing knowledge across our community, on the all-important topic of ‘Guest Experience’. We’ve now published over 30 episodes and have had some incredible people on the show, sharing their amazing stories and words of wisdom. I am personally a huge fan of the show, listen to it regularly, and have learned a lot from it!
“We’re excited to continue to publish more episodes and inspire people with helpful insights on Guest Experience.”
Speaking about why operators should prioritize the guest experience, Mark Shaw, General Manager of Journey Beyond, says: “Do it because it’s right. We do it because it matters. For most people, life is full of challenges, and people need these moments of light and joy, and they need to share with special people in their lives, and we have an obligation to deliver on that. It’s not just about business.”
The podcast can be found here.
Last year, ROLLER joined the Amazon Web Services Partner Network as a Select Tier Technology Partner.