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Theme Parks: Singapore’s First Integrated Resort launches mobile app

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Imagine getting access to real-time information on the waiting times for Battlestar Galactica, as well as all the other rides and attractions at Universal Studios Singapore on your iPhone, even before entering the park.

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This is now a reality and guests can now make a bee-line to the shortest queue. Resorts World Sentosa (RWS) has today launched the Resort World Sentosa App, the first ever mobile phone application developed for an integrated resort. Developed in line with RWS’s commitment to maximizing and enhancing the overall guest experience at the resort, the app provides guests with a series of fun and interesting features including ride waiting-time information, navigation instructions (including maps), visuals and a fun photo booth application.

Besides features, guests will be able to use the app to stay up to date with the latest information on RWS’s host of attractions and events, as well as its wide selection of eateries, hotels, and retail outlets within the resort. The mobile application also includes relevant information on Universal Studios Singapore’s rides and attractions, such as height requirements, the nature of each of the rides and waiting times.

With a simple tap on their iPhones, visitors will be able to navigate their way around the resort, and even plan an itinerary around their preferred activities. Furthermore, users can also find out about the latest promotions and privileges available to them at the specific locations planned within their itinerary. Exploring RWS has become more fun.

Capturing memorable moments at Resorts World Sentosa is a breeze with the photo-booth function that has customized frames according to the user’s location within the resort. “We are constantly looking at how we can enhance our guests experience at RWS, and we’re delighted that we’re able to do this with the Resorts World Sentosa iPhone app. By using the app, guests can maximize their time spent at the resort doing the things that they truly want to do, ” said Mr. Yap Chee Yuen, Senior Vice President, Innovation & Technology and Operation Services, Resorts World Sentosa. “With the application’s features such as resort navigation, an itinerary planner as well as the photo-booth function, our guests don’t have to go through the time consuming hassle of finding their way around, and can enjoy their time at the resort that much more”.

More to come?

“The introduction of this mobile app gives us an opportunity to engage with our guests anytime, anywhere. Looking forward, there is still so much potential for further development of the application’s functionalities towards achieving even greater guest satisfaction when they visit, ” Mr. Yap added.

With the progressive opening of the resort’s second phase of development, which includes two other major attractions – the Maritime Xperiential Museum and Marine Life Park – and two more hotels, the Resorts World Sentosa App will continue to expand to serve as a comprehensive companion to all RWS guests and to enhance their experience at the resort. The Resorts World Sentosa App is currently available for download on Apple’s App Store for free.
To celebrate the launch of their new iPhone application, RWS will run a series of weekly specials, providing consumers who download the RWS iPhone application with an opportunity to win a multitude of prizes, including:

  • Tickets to Universal Studios Singapore
  • Hotel stays at Resorts World Sentosa
  • F&B vouchers
  • Tickets to Voyage de la Vie

For more details, visit http://www.rwsentosa.com/mobileapp

About Resorts World Sentosa

Resorts World Sentosa (RWS), Singapore’s first integrated resort is located on the resort island of Sentosa. Spanning 49 hectares, the resort has welcomed over 15 million visitors since it opened in January 2010. RWS is home to the region’s first-and-only Universal Studios theme park, a casino, luxurious accommodation in four unique hotels, the Resorts World Convention Center, celebrity chef restaurants as well as specialty retail outlets. The resort also offers entertainment ranging from its resident theatrical circus spectacular Voyage de la Vie, to public attractions such as the Crane Dance and the Lake of Dreams. Resorts World Sentosa is currently developing the second phase of the Resort. Upon completion, RWS will open the Maritime Experiential Museum and Aquarium, the Marine Life Park, a destination spa and two additional hotels. Resorts World Sentosa is wholly owned by Genting Singapore, a company of the Genting Group.
 

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