Leisure and Entertainment Operation Services

Leisure and Entertainment Operational Services (LEOS) is an independent global leisure and entertainment operator. Established in 2021 and headquartered in Dubai, UAE, with global operations in Africa, the Middle East, and Asia, LEOS specializes in operating leisure and entertainment facilities. With a leadership team bringing over 200 years’ combined experience, LEOS ensures efficient launches, sustainable growth, and exceptional guest satisfaction for both new and revitalised destinations. Its clients include governments, tourism boards, master developers, and investors, with projects spanning from Family Entertainment Centres, Social Entertainment Centres, Adventure Parks, Theme Parks, Water Parks, Zoological Attractions, Carnivals, Snow Parks, Beach Clubs, Cable Cars, Malls, Hotels and Resorts, to Edutainment concepts among others.

​LEOS Operational Solutions

LEOS offers comprehensive operational management packaged into three flexible models:

1. Turnkey Management: Full end-to-end management of attractions, covering strategy, operations, and execution.
2. Operations Management: Targeted operational management to optimise safety, performance, efficiency, and guest experience.
3. Executive Management: (GM‑Led with Staff Secondment) Customised, results-driven solutions with a GM overseeing operations and staff seconded to align with client objectives.

LEOS delivers end-to-end services across every stage of a leisure and entertainment destination, from new developments to operational optimisation. Services are flexible and tailored to meet each client’s unique needs.

LEOS Core Service offerings include:

Pre-Opening: Operational Foundations, Health & Safety, Pricing, Brand Development, Ticketing, Operational Programming, Training, SOP implementation, Readiness Audits.

Opening: Guest Services, Crowd Management, Health & Safety, Ticketing, Revenue Optimisation, Brand Activation, Sales, Launch Events, Performance Monitoring, Escalation, Standards Enforcement.

Post-Opening: Ongoing Operations, Staff Training, SOP Compliance, Continuous Improvement, Health & Safety Review, F&B and Retail, Finance, HR, Administration, Ticketing Optimisation, Auditing, and Facility Management.

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