Tiqets, a leading booking partner for museums and attractions, is presenting the secrets of some of the world’s leading museums in a brand new e-book, looking at how to provide a world-class visitor experience.
In 2020, the company celebrated the resilience of the attractions industry during a challenging year with its Remarkable Venue Awards. And the winners in its Best Museum category all have the same thing in common – they put the customer experience at the forefront.
Welcoming visitors back
After the pandemic, people are keen to go out and enjoy museums once more. To help cultural attractions to reopen and recover effectively, Tiqets’ latest e-book will explore the key elements of a quality visitor experience.
Using case studies from the four winners of the 2020 Best Museum Award, the USS Midway Museum, the Musée des Confluences, the Peggy Guggenheim Collection and the Fundació Gala-Salvador Dalí, the e-book will dive into the best strategies for creating an exceptional guest experience.
Secrets revealed include the importance of recruiting knowledgeable volunteers with stories to tell, finding new ways to share collections, and offering a one-of-a-kind experience. Readers will also be able to find out how to maintain a memorable experience and how to continue evolving and improving in the wake of the pandemic as we adapt to the new normal.
Tiqets offers customised content in up to 13 languages and over 3,500 global and local partnerships. It helps attractions to boost their discoverability and promote their venue, making it simple for guests to book tickets to its partner venues with 16 payment methods in 16 international currencies.
Recently, the company marked Earth Day with a special webinar on sustainability. The event saw five leading museums and attractions from around the world come together to share insights on sustainability and responsible tourism.