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Shanghai Disneyland to introduce new policy to stop ticket scalping

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shanghai disney resort

Each guest will need ID to purchase and use a ticket

Shanghai Disney Resort is set to introduce a new real-name ticketing policy by the end of this year in a bid to prevent “illegal commercial activities”.

When the new policy takes effect, each guest will be required to present a government-issued ID to purchase and use an admission ticket to Shanghai Disneyland.

When entering the park, each guest will have to show a physical copy of the valid ID used at the time of ticket purchase.

Currently, guests can buy a maximum of five tickets using just one ID, which can result in “illegal commercial activities”, or ticket scalping.

New real-name ticket policy

The new policy will apply to all guests, including children, seniors and guests with disabilities. It will also apply to visitors purchasing annual passes.

The launch date of the new policy will be announced later. Guests who buy tickets or annual passes to Shanghai Disneyland before the launch will not be affected.

“The introduction of the new policy stays true to Shanghai Disney Resort’s commitment in further enhancing guest experience and is consistent with other destinations across China,” the resort said in a statement on its website.

It added: “It’s also part of the resort’s on-going efforts to work closely with relevant government authorities to crack down on illegal commercial activities that bring significant damage to the resort’s reputation, business and normal operations.”

zootopia shanghai disney resort

Opened in 2016, Shanghai Disneyland is jointly operated by Shanghai Shendi Group and Disney. In December 2023, the park expanded with the opening of its new Zootopia land.

Zootopia is Shanghai Disneyland’s eighth themed land and the first Zootopia-themed zone at a Disney destination. The mammalian metropolis is home to innovative technologies and immersive theming.

Joe Schott, president and general manager of Shanghai Disney Resort, told blooloop in a recent interview: “It’s obviously a living, breathing experience; we wanted to immerse guests into the build for the very first time.”

Images courtesy of Disney

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Bea Mitchell

Bea is a journalist specialising in entertainment, attractions and tech with 15 years' experience. She has written and edited for publications including CNET, BuzzFeed, Digital Spy, Evening Standard and BBC. Bea graduated from King's College London and has an MA in journalism.

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