Gateway Ticketing Systems, a leading provider of admission control systems, has produced a new COVID Rebound Services Menu for attractions. This is designed to help operators prepare for the influx of ticket sales that is expected, due to the pent up demand for entertainment and leisure activities.
Many attractions have experienced a year of low ticket sales, as well as the loss of some ticketing and guest experience staff. Now, operators need to be ready as guests return in the wake of the pandemic.
Preparing for an influx of guests
This new COVID Rebound Services Menu outlines the most important services and solutions that attractions should be leveraging when it comes to ticketing and guest experience systems. Operators should work with their ticket solution provider to get their software in the right shape to welcome guests once more and to come with the resurgence in demand.
Key solutions that the document outlines include system administrator services, configuration services and system upgrades. Operators also need to consider web store services, fraud protection, web store branding, Google analytics, data management, training and more.
Last month, the company announced the release of the latest version of its Galaxy Ticketing & Guest Experience solution, which delivers the features that attractions need as they recover from the impacts of COVID-19. To read Gateway’s full list of recommendations, and to find out how the Galaxy can help, please click here.
With Galaxy 7.8, Gateway has made improvements to the online guest experience, infrastructure, data integrity and fraud security. Operators now have more control over timed and capacity events, and can easily sell tickets through Galaxy Connect, an award-winning platform that connects attraction suppliers with online travel agencies.
Other updates include integration with Apple Wallet and the ability to integrate Galaxy and the eGalaxy Web Store with Gateway’s Address Verification Service. This validates demographic data in real-time.