Vintia, a specialist in innovative all-in-one ticketing and booking systems and part of SALTO WECOSYSTEM, has announced a partnership with Momants AI to deliver AI-powered conversational ticketing to the Enviso platform.
The companies will work to make ticketing and visitor communication more intuitive, accessible and personal throughout the entire digital visitor journey.
Using natural conversations, guests will be able to purchase, amend, and upgrade tickets across numerous digital channels, including a website chatbot, WhatsApp, Instagram, Facebook, email, and in-app chat. Attractions with their own mobile app can also add conversational support directly into their digital visitor environment.
Visitor-focused, efficient and connected
This collaboration brings a 360-degree conversational approach to guest communications and ticketing. Rather than relying on traditional checkout flows or separate support channels, guests are guided in a way that feels natural, immediate and personal.
From their initial question to the final booking, AI agents assist guests in finding the right information, complete ticket-related actions, and confidently plan their visit.
For Vintia and Momants AI, the core objective is to help deliver the best possible guest experience.
By serving as an extension of the attraction’s own communication, the AI agents support guests across the customer journey and help provide a seamless start to their day out.
The technology is available around the clock, supports numerous languages, and integrates with ticketing data to provide relevant information on prices, availability, and booking options.
Additionally, the integration helps minimise the support workload for both attractions and Vintia.
Many guest queries relate to tickets, transactions, changes, upgrades, or booking details. By responding to a large proportion of these recurring enquiries through conversational AI, attractions can deliver quicker responses to guests while enabling their teams to concentrate on more intricate or personal support requirements.
Conversational ticketing can also help deliver higher conversion and revenue. With smoother purchasing flows, relevant upselling opportunities and accessible support at key decision moments, this technology can help guests complete their booking more easily.
This collaboration signifies a major step in the ongoing development of Enviso as a future-proof ticketing platform. By bringing together Vintia’s ticketing expertise with Momants AI’s conversational technology, both organisations are working together to make digital ticketing more guest-focused, efficient and connected.
Earlier this year, Vintia acquired Tactics, a Belgian software specialist, adding a specialised cloud platform for managing sports, youth and cultural activities to Vintia's solution for municipalities.
Rebecca Hardy has over 10 years' experience in the culture and heritage sector. She studied Fine Art at university and has written for a broad range of creative organisations including artists, galleries, and retailers. When she's not writing, she spends her time getting lost in the woods and making mud pies with her young son.
