Chance Rides, a leading manufacturer of amusement rides, has shared how its long-term support helps clients maximise their investment and deliver memorable guest experiences over the long term.
The attractions industry places a significant focus on new ride installations, with celebratory opening days that reflect the extensive planning, design, manufacturing and construction required to launch a new attraction.
And although this milestone is important, Chance Rides says that it has never regarded the opening day as the end of the journey.
"The reality is that the true measure of a ride's success isn't determined during its first week of operation," says the company.
"It's measured over years and decades of service. Reliability, maintenance, parts availability and technical support all play a critical role in helping operators maximize their investment and continue delivering memorable guest experiences."
Chance Rides' expert team includes Benjamin DeGarmo, quality and manufacturing specialist.Image courtesy of Chance Rides
This is why Chance Rides has always viewed its relationship with clients as a long-term collaboration, rather than a one-time transaction.
Many of its rides in operation today were constructed years ago, and some have thrilled several generations of visitors. Ensuring that these attractions run smoothly depends not only on quality equipment but also on ongoing support from knowledgeable experts committed to helping operators succeed.
Long-term commitment
Chance Rides' service team remains engaged long after installation is complete, whether a client needs replacement parts, technical support, maintenance assistance, or help planning for future upgrades. In many cases, this relationship continues for decades after a ride launches.
See also: Chance Rides celebrates 65 years in business
As the sector continues to evolve, this level of support has become increasingly vital. As operators face growing expectations for uptime, efficiency and visitor satisfaction, even small disruptions can significantly affect operations, especially in peak seasons, when every hour of ride availability counts.
When issues occur, operators need knowledgeable resources and timely solutions. With a direct line to a manufacturer, they can resolve issues more quickly, reduce downtime, and make sure attractions continue to operate safely and efficiently.
Long-term support offers benefits beyond basic maintenance. As technology progresses and operational requirements evolve, numerous attractions undergo modernisation projects that prolong the lifespan of existing rides.
Aerial view of the Chance Rides manufacturing facility in Wichita, Kansas. Chance Rides provides end-to-end support, from concept development to after-sales serviceImage courtesy of Chance Rides
Operators can continue to benefit from their much-loved and well-tested attractions through upgraded control systems, replacement components, and engineering improvements that enhance reliability.
For manufacturers, this requires a long-term dedication to supporting both the product and the client. It means upholding expertise, protecting institutional knowledge, and investing in service capabilities that help clients far beyond their initial purchase.
"At Chance Rides, that commitment is a core part of who we are," says the company.
"We understand that when customers choose a ride manufacturer, they are choosing more than a supplier. They are selecting a partner they trust to support their operation for years to come. That responsibility doesn't end when a ride ships from our facility or when the first guests step onboard.
"Instead, it continues through every operating season, every maintenance cycle and every challenge that comes with running a successful attraction."
T Hay, a highly-experienced customer service representative. Chance Rides seeks to maintain its expertise and preserve its institutional knowledge. Image courtesy of Chance Rides
The attractions sector is rooted in crafting experiences that bring people together. Behind those experiences are operators who strive day after day to provide safe, reliable and enjoyable rides for their visitors.
For Chance Rides, its role is to support operators by providing the expertise, resources and responsiveness required to keep their attractions running smoothly.
The launch of a new ride signifies the end of a project and the beginning of a partnership. And for Chance Rides, supporting its clients, now and into the future, will always be one of the most important parts of the job.
Earlier this year, Chance Rides celebrated 65 years in business with a look back at onscreen moments featuring its rides, from major Hollywood productions to memorable TV scenes.
