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Gateway to Provide The Franklin Institute’s Ticketing and Access Control


The Franklin Institute, which dates back to 1824, is one of the oldest science centres in the USA as well as Pennysylvania’s most visited museum. Now, its visitors – who number over 850, 000 annually – will have their experience enhanced by the implementation of Galaxy™, Gateway’s  flagship point of sale and admission control solution.

Guests will be able to choose whether to purchase their tickets online before their visit using the venue’s eGalaxy Web Store, or onsite at the Institute.The Franklin Intitute will employ Galaxy for order entry, membership, access control and resource management as well as front gate and consumer and mobile online sales.

Key to the Franklin Institute’s decision to work with Gateway – the world leader in admission control and ticketing software for the attraction, amusement, and transportation industries – were Galaxy’s resource management functionality and full-featured group scheduling. 

Troy Collins, Senior Vice President of Earned Revenue, Marketing and Operations at The Franklin Institute, commented:

“During our evaluation of new ticketing systems, we were impressed by the depth of functionality offered by Gateway’s Galaxy system, ” adding: “As The Franklin Institute’s business model includes a significant amount of group sales, the robust design of the group scheduling module in Galaxy promises to be a great asset for us. We found the Galaxy user interface friendly for both staff and guests, and are particularly excited to implement the Mobile Web Store, which we plan to leverage as an alternative to kiosks during our peak periods.”

Gateway Ticketing Systems and its employees are thrilled to welcome The Franklin Institute to the Gateway family and look forward to a long and successful relationship. 

Gateway Ticketing Systems Business Solutions Architect, Steve Bell, spoke about the partnership with the landmark institution:

“We are honored to work with The Franklin Institute on their goal to provide their guests with the best experience possible. The passion and priority that The Franklin Institute places in the guest experience aligns with the primary objectives in our product suite. Our Philadelphia area based team has been visiting The Franklin Institute since the 1960’s, and we look forward to partnering with the Institute for the next 50 years to come.” 


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