Semnox Solutions, a technology provider for the entertainment and amusement industry, marks nearly ten years of success with Level Up Arcade in Ireland, showcasing the lasting benefits of a well-managed system migration and a dependable technology partnership.
The Limerick-based arcade, which has around 60 games using Semnox’s RFID tap-to-play Lumin game readers, switched to the Parafait platform following persistent issues with its old system.
This transition aimed to achieve better support responsiveness, enhanced system performance, and a more scalable pricing structure.
A seamless transition to a reliable system
“Before we decided to switch arcade systems, we spent a significant amount of time researching different providers and weighing our options carefully,” says Alan O’Grady, director at Level Up Arcade.
“What stood out with Semnox was not just the technology, but how straightforward they made the entire process. We were able to transition without disrupting our operations or our customers’ experience, which was huge for us.
"Since then, the system has been consistently reliable, and the level of support has been amazing.”
A common concern when switching systems is maintaining customer balances and trust during the transition.
Semnox’s unique Legacy System Migration tool was designed to handle this smoothly, enabling a seamless transfer of stored value from old cards to new Semnox-issued cards without impacting the guest experience.
Semnox consistently supports entertainment venues globally by offering integrated and scalable solutions that simplify operations, boost guest engagement, and ensure long-term operational reliability.
“The Level Up project is a great example of what a well-planned migration and the right technology partnership can achieve,” says Vinayake Kamath, business head for Europe at Semnox Solutions.
“We are delighted that Level-Up has seen consistent performance, zero issues, and long-term value from us. We look forward to supporting their growth as they expand into new locations.”
Recently, Semnox Solutions successfully implemented its comprehensive venue management platform at Playcity Milano, a premier family entertainment centre operated by Allstar SRL in Milan's Bicocca shopping mall.
