Convious, a leading eCommerce platform for the leisure industry, has released an innovative GPT (Generative Pre-trained Transformer) customer service and support solution.
The upgrade to its customer experience platform will transform the way in which leisure businesses interact with and assist their clients.
Enhanced personalisation & efficiency
With this new product launch, Convious takes a major step forward in offering an even more tailored and efficient client support experience.
The GPT solution is available 24 hours a day, seven days a week and uses machine learning to provide tailored recommendations to clients, allowing them to adapt the product to their own requirements.
It also generates insightful data from interactions with clients, supporting organisations in identifying patterns, improving offerings, and refining customer engagement strategies. Language capabilities allow the solution to process customer requests in a number of different languages, which makes it a valuable tool for leisure enterprises with diverse customer bases.
The GPT solution integrates effortlessly with existing customer care channels such as chatbots, email, and social media, making it simple for organisations to implement and streamline their support processes.
Camiel Kraan, CEO at Convious, says: “Convious has always been committed to helping leisure businesses create exceptional customer experiences. With the launch of our GPT solution, we are taking a significant step forward in achieving this goal. We believe that this technology will empower leisure businesses to not only meet but exceed customer expectations, driving loyalty and growth.”
Convious’s GPT solution aims to change the face of client care and service quality and will provide support for leisure organisations in responding to their customer’s evolving preferences and expectations.
Last month, Convious announced that it has received a further $9 million of Series A funding in support of its next phase of development. Venture capital and private equity firm Wille Finance has secured the funding with the support of Orbit Capital and current investors. With the extension to the round, the Series A’s total value—including debt and equity—is now $20 million.
