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TOR Systems welcomes new Support Desk Manager to the team

Matt Steans will help the company to provide personalised support to clients

Matt Steans New Support Desk Manager TOR Systems

TOR Systems, a ticketing and booking specialist, has announced the appointment of Matt Steans, who joins the company as its new Support Desk Manager. This is an essential role within the team as it works to provide personalised support to clients such as the National Memorial Arboretum, British Museum, Imperial War Museum and the Royal Pavilion in the UK, as well as expanding its offer.

Steans has many years of experience in the industry, having previously held IT support and team leader positions at Merlin Entertainments, covering the company’s attractions in the North of the UK including Alton Towers. He then went on to work for Novus Property Solutions as IT Support Team Leader.

A valuable front-line addition

This new appointment is part of the company’s work to develop improvements in support delivery and provide an extended contact point for clients. Speaking about this latest hire, Daniel Jordan, Managing Director at TOR Systems, says, “The heart of our business is people who genuinely understand the visitor environment from the front end. 

“We started off as an operator that was unable to find a ticketing system that could deliver all that we wanted. Matt’s experience in the industry, as well as his technical knowledge, makes him a valuable front line addition.”

Steans joined the TOR Systems team in 2020 and has already relaunched the Service Review Meetings. This gives clients an opportunity to speak with him directly, looking at any queries or problems as well as the latest updates. He has also brought in new processes to streamline client support.

Earlier this year, TOR Systems also announced that it has been working with Drusillas Park in the UK ahead of the 2021 season, using its Maxim Ticketing and CRM solution to help the attraction adjust to the challenges presented by the global pandemic.

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charlotte coates

Charlotte Coates

Charlotte Coates is Features Editor at Blooloop. She is from Brighton, UK and previously worked as a librarian. She has a strong interest in arts, culture and information and graduated from the University of Sussex with a degree in English Literature. Charlotte can usually be found either with her head in a book or planning her next travel adventure.

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