Leading developer of customer experience software, Local Measure, will be showcasing its real-time feedback tool, Pulse, at this month’s Euro Attractions Show.
Attendees will be able to check out live demonstrations of Pulse and learn how this latest innovation is already helping to transform customer satisfaction within the hotel industry.
Launched in June 2018, Pulse has been designed to help brick and mortar businesses such as LBEs collect feedback from customers while they are still on site. This allows staff to immediately nip any problems in the bud, resolve issues swiftly and thwart negative reviews. The result is a positive impact on bottom line metrics such as guest satisfaction.
It is this ability to instantly action customer feedback that sets Pulse apart from other feedback tools and surveys, making it especially valuable for the attractions industry.
Pulse empowers ground staff to own the customer experience
What’s more, Pulse empowers ground staff to truly own the customer experience. The mobile app notifies staff of customer responses as they come, and enables them to mark each response as actioned once resolved.
“When you have high volumes of guests spread over large sites, managing each individual guest experience requires mobility and the ability to address issues instantly,” says Deborah Eicher, EMEA Business Development Manager for Local Measure.
“Pulse gives theme parks and attractions a simple mechanism to enable frontline staff to respond and resolve any guest service issues while the guest is on site, all in real-time. This means better guest experiences, increased guest satisfaction scores and less negative post-visit reviews.”
Headquartered in Sydney, Local Measure has offices in Singapore, Dubai, London and Miami. Working with some of the world’s biggest brands, the company merges local social media, wireless and mobile technology, to provide businesses with live access to customer data, rich content and analytics.
To connect with Local Measure at the Euro Attractions Show, 25-27 September 2018, contact Deborah Eicher, here.