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Shanghai Disney Negative Buzz: Expensive Food, Poor Service

Six month's after opening Shanghai Disney is suffering from a negative buzz on social media about the price of food and merchandise and poor service, reports the Nikkei Asian Review.

The theme park is setto reach its first year target of 10 million visitors, having received 4 million in the first four months.


Although the price of theme park entrance is seen to be expensive, it is the high cost of food and merchandise thatis arealturn off for the Chinese, with many visitors opting to bringtheir own packed lunches.

Also the level of service expected from a Disney park is so high thatthere is plenty of room for disappointment ifit falls short.

Even though the theme park is no longer as busy as in the first few frantic months, images of long queues have circulated on social media.

The overall result is a reputation that will have to be addressed to ensure that Shanghai Disney can fulfill its potential and in particular attract the repeat visitors needed for a successful theme park.

https://asia.nikkei.com/Business/Companies/Shanghai-Disney-buzz-turns-sour-over-food-costs-service?page=2