Rachel Mackay
Rachel Mackay is the head of Hampton Court Palace for Historic Royal Palaces, looking after operations and experience delivery at Henry VIII’s iconic pleasure palace. In 2020, she created The Recovery Room (therecoveryroomblog.com) to share research and resources as the museum sector recovers from the impact of the pandemic. Her first book, Delivering the Visitor Experience, was published in August 2023.
Rachel Mackay
Rachel Mackay is the head of Hampton Court Palace for Historic Royal Palaces, looking after operations and experience delivery at Henry VIII’s iconic pleasure palace. In 2020, she created The Recovery Room (therecoveryroomblog.com) to share research and resources as the museum sector recovers from the impact of the pandemic. Her first book, Delivering the Visitor Experience, was published in August 2023.
Rachel Mackay
Rachel Mackay is the head of Hampton Court Palace for Historic Royal Palaces, looking after operations and experience delivery at Henry VIII’s iconic pleasure palace. In 2020, she created The Recovery Room (therecoveryroomblog.com) to share research and resources as the museum sector recovers from the impact of the pandemic. Her first book, Delivering the Visitor Experience, was published in August 2023.
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